FAQ | From A Daughter’s

How do I care for my physical products?

Ok guys.. this is self explanatory, store them where you would store any other book. ;)

What is KC Scribes, and what products do you offer?

KC Scribes is your destination for faith-inspired journals, publications, notebooks, workbooks, planners, and digital resources designed to help you grow spiritually, stay organized, and live intentionally.

What should I do if my order arrives damaged or incomplete?

Please contact us at help@kcscribes.com within 7 days of receiving your order. Include photos of the damage or a description of the issue, and we’ll work to resolve it quickly.

What shipping options do you offer?

We offer standard and expedited shipping options at checkout. Delivery times vary depending on your location.

How long does it take to process my order?

Orders are typically processed within 1–3 business days. You’ll receive a confirmation email once your order is on its way.

How can I track my order?

Once your order ships, we’ll send you a tracking number via email so you can follow its journey to your doorstep.

Do you ship internationally?

Yes, we offer international shipping! Shipping costs and delivery times will vary based on your location.

How do I download a digital product after purchase?

After your purchase is complete, a download link will be sent to your email. Click the link to access and save your files.

What should I do if I lose access to my download link?

Contact us at help@kcscribes.com with your order number, and we’ll resend the link to you.

What payment methods do you accept?

We accept major credit and debit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, Google Pay, and select “Buy Now, Pay Later” options like Klarna or Afterpay.

Is my payment information secure?

Absolutely. All transactions are encrypted and processed through secure payment gateways to ensure your information is protected.

Can I use a promo code or gift card during checkout?

Yes, you can enter your promo code or gift card code at checkout to apply your discount.

Do you accept returns for physical items?

Yes, we accept returns for unused and undamaged physical items within 14 days of delivery. Please contact us to initiate a return.

How long does it take to process a refund?

Refunds are typically processed within 5–7 business days once approved.

What is your refund policy for digital products?

Due to the nature of digital products, all sales are final. However, if you experience an issue with your purchase, contact us so we can assist.

Do you offer wholesale opportunities?

Yes! If you’re interested in carrying KC Scribe products, please visit our Wholesale section or email us at hello@kcscribes.com with your inquiry.

How can I collaborate with KC Scribes?

We love collaborating! Reach out to us with your ideas at hello@kcscribes.com, and we’ll explore how we can work together.

How can I reset my password?

Click “Forgot Password” on the login page and follow the prompts to reset your password.

Do I need an account to place an order?

No, you can check out as a guest. However, creating an account allows you to track orders and save your information for faster checkout next time.

How can I contact customer support?

You can reach us via email at hello@kcscribes.com or use the contact form on our website. We’re here to help and will respond within 1–2 business days.

Are your products customizable?

Some of our products can be customized. Please contact us for details and options.